Purchasing Policy

Product Identification

While we make every effort to assist you in selecting the correct part, we cannot guarantee the item will be an exact match. Please compare your original item to the items offered and verify the shape, size, dimensions, and compatibility before ordering.


Order Processing

Orders are processed and shipped during our business hours Monday through Friday (with exceptions for holidays). Many of our orders can be processed and shipped within one to four business days. We try to provide same day shipping for all orders received before the cutoff time shown on our site upon checkout. In the event the order is not available for shipment within four business days, the buyer will be notified by email.

  • Expedited Services: Any orders using expedited shipping services options must be received before the cutoff time found on our site to be eligible for same day shipping. Orders placed after the cutoff time will be shipped the following business day. Expedited shipping options will only be presented on our site if all the items on the order are eligible.
  • Same day shipping is only available for orders placed before 6:00 AM Pacific Standard Time.


Order Delivery Times*

Shipping Service Delivery Time*
United States Postal Service: First Class 2-8 Business days
United States Postal Service: Priority 1-3 Business days
United States Postal Service: First Class International Varies according to destination
United States Postal Service: Priority International 6-10 Business days**
FedEx: Ground 1-7 Business days
FedEx: Express 2-3 Business days
FedEx: 2Day 1-2 Business days
FedEx: International Economy 4-6 Business days**
FedEx: International Priority 1-3 Business days**

* Delivery times are the times for packages to transport after the order has been processed and picked up by the carrier.

** This does not include time allotted for packages to be processed by international customs.


Special Delivery Instructions

We will relay special delivery instructions to the shipping service selected, however, we cannot guarantee carriers will follow the special delivery instructions.


Shipment Confirmation

When the order has shipped, the buyer will receive an email providing the shipping date and a tracking number. Orders ship after they have been successfully processed according to the guidelines stated above.


Taxation & Customs

All orders which are eligible for taxing of merchandise or shipping will have the appropriate amount calculated and reflected upon checkout after the buyer has provided the shipping location.

We are not responsible for any charges issued by the buyer’s country’s respective customs. The buyer is responsible for customs fees incurred on the purchase and delivery of items.


Shipments Returned to Sender

If for any reason order’s shipment is returned to us via return to sender (RTS), the buyer is responsible to pay additional shipping fees, or we will issue a refund minus the original shipping and handling fees. This includes packages which are marked as undeliverable, refused packages, etc.



We do our best to maintain an adequate amount of inventory for the thousands of products we offer. In some cases, increased demand or manufacturer delays may cause deficiencies in our inventory resulting in back-orders. Back-ordered items can usually be restocked within 2-3 weeks. Once an item has been restocked, we will ship the order on the next business day. Please note that in the event your order is placed on back-order, we do not offer refunds for shipping charges.


Unexpected Shipping Rates

Shipping costs often fluctuate. If for any reason the amount provided upon checkout is less than the amount required to ship the order, the buyer will be notified and asked for approval of the higher charges prior to shipping.


Shipping Refunds

We do not offer full refunds or partial refunds if the customer is not satisfied with the delivery time of the selected shipping service as we have already paid for the shipping on our end.


Shipment Status

Once the product has shipped, status inquiries must be made through the shipping provider. Tracking information is automatically emailed once the order has shipped and can be used to check the status of an orders shipment.


Lost or Stolen Packages

We are not responsible for any lost, stolen, or damaged shipments. This includes shipments made to hotel front desks, apartment offices, etc.

For lost or stolen shipments, a claim must be filed. For orders shipping using USPS, claims must be made between the recipient and USPS. For orders shipping using FedEx, claims must be made between the shipper and FedEx. Please contact us for claims to be made through FedEx.


Click here to view our Return Policy