Purchasing Policy
Product Identification
While we make every effort to assist you in selecting the correct part, we cannot guarantee the item will be an exact match. Please compare your original item to the items offered and verify the shape, size, dimensions, and compatibility before ordering.
Order Processing
Orders are processed and shipped during our business hours Monday through Friday (with exceptions for holidays). Many of our orders can be processed and shipped within one to four business days. We try to provide same day shipping for all orders received before 6:00 am Pacific Standard Time each business day. In the event the order is not available for shipment within four business days, the buyer will be notified by email.
- Expedited Services: Any orders using expedited shipping options must be received before 6:00 am Pacific Standard Time each business day. Orders with expedited shipping options placed after the cutoff time will be shipped the following business day. Expedited shipping options will only be presented on our site if all the items on the order are eligible.
Estimated Order Delivery Times*
| Shipping Service | Delivery Time* (Excludes our processing time or any potential delays) |
| United States Postal Service: First Class | 2-8 Business days |
| United States Postal Service: Priority | 1-3 Business days |
| United States Postal Service: First Class International | Varies according to destination |
| United States Postal Service: Priority International | 6-10 Business days** |
| FedEx: Ground | 1-7 Business days |
| FedEx: Express | 2-3 Business days |
| FedEx: 2Day | 1-2 Business days |
| FedEx: International Economy | 4-6 Business days** |
| FedEx: International Priority | 1-3 Business days** |
* Delivery times refer to the duration it takes for packages to be transported after they have been processed and picked up by the carrier.
** Estimated delivery times are shown for guideline purposes only. If you have any questions or concerns about the status or tracking of your order once it is in transit, please contact the carrier.
*** This does not include time allotted for packages to be processed by international customs.
Special Delivery Instructions
We will relay special delivery instructions to the shipping service selected, however, we cannot guarantee carriers will follow the special delivery instructions.
Shipment Confirmations and Status
Orders ship after they have been successfully processed according to the guidelines stated above. When the order has shipped, the buyer will receive an email providing a link to the tracking details on the carrier’s website. Please allow up to 24 hours after shipment for tracking information to become available from the shipping carrier.
Once the product has shipped, status inquiries should be made through the shipping provider, using the tracking information provided. Please contact us with any questions or concerns.
Taxation & Customs
All orders which are eligible for taxing of merchandise or shipping will have the appropriate amount calculated and reflected upon checkout after the buyer has provided the shipping location.
We are not responsible for any charges issued by the buyer’s country’s respective customs. All duties, taxes, and additional fees are the sole responsibility of the customer, and are NOT calculated or collected at checkout.
Customs processing can take anywhere from a few days to a few weeks. Once an item reaches customs we are unable to provide any information or status updates on your order.
Your local customs or border services office should contact you if there are any delays or additional information needed for your order.
If you have any questions regarding your package once it has reached customs, we recommend contacting your local customs office.
Shipments Returned to Sender
If for any reason order’s shipment is returned to us via return to sender (RTS), the buyer is responsible to pay additional shipping fees, or we will issue a refund minus the original shipping and handling fees. This includes packages which are marked as undeliverable, refused packages, etc.
Back-orders
We do our best to maintain an adequate amount of inventory for the thousands of products we offer. In some cases, increased demand or manufacturer delays may cause deficiencies in our inventory resulting in back-orders. Back-ordered items can usually be restocked within 2-3 weeks. Once an item has been restocked, we will ship the order on the next business day. Please note that in the event your order is placed on back-order, we do not offer refunds for shipping charges.
Unexpected Shipping Rates
Shipping costs often fluctuate. If for any reason the amount provided upon checkout is less than the amount required to ship the order, the buyer will be notified and asked for approval of the higher charges prior to shipping.
Shipping Refunds
We do not offer full refunds or partial refunds if the customer is not satisfied with the delivery time of the selected shipping service as we have already paid for the shipping on our end.
Missing or Damaged Packages
We are not responsible for any lost, stolen, or damaged shipments. This includes shipments made to hotel front desks, apartment offices, etc. In the event of a missing or damaged package, we must be notified within 10 days of the delivery date (as provided by the carrier). Damaged packages require photos of the damage to be emailed to support@blindparts.com. We will file claims with the carriers and send replacement items, if necessary. Replacement orders are determined on a case by case basis and are subject to availability.
